Warranties & Returns
Fork Farms offers a 14-day return policy on all Flex Farms. Returns must be initiated within 14 calendar days from the date the order was placed. To be eligible for a return, your Flex Farm must be unopened, unused and in the same condition that you received it. Your item must be in the original packaging. A receipt or proof of purchase is also required.
Except as otherwise provided, Fork Farms, LLC (“the Company”) warrants that this Flex Farm (“the Covered Product”) shall be free from manufacturing defects or failures, not due to misuse or error in operation, for a period of one year from the date of purchase (“the Warranty Period”).
During the Warranty Period, the Company may, in its sole discretion, repair or replace any defective piece or component of the Covered Product, with parts of like kind and quality. This warranty applies only to original purchasers for value that acquire the Covered Product directly from the Company, its subsidiaries, or its authorized resellers.
ANY MISUSE OF OR MODIFICATION(S) MADE TO THE COVERED PRODUCT, WHETHER SUCH MODIFICATION(S) OCCUR(RED) DURING OR AFTER THE WARRANTY PERIOD, OR OTHERWISE FAILING TO OPERATE THE COVERED PRODUCT ACCORDING TO THE COMPANY’S PUBLISHED INSTRUCTIONS, SHALL IMMEDIATELY VOID ALL WARRANTIES, EXPRESS OR IMPLIED, AND RELEASE THE COMPANY FROM ANY AND ALL LIABILITY ARISING FROM OR RELATED TO THE SAME.
For purposes of this Limited Warranty, the following non-exhaustive list of activities constitute misuse or noncompliance with the Company’s published instructions and will void the warranty on the Covered Product:
- Allowing water to fall below the top of the pump
- Submerging or otherwise permitting water to come into direct contact with the light tower;
- Misinstallation or modification of the top cap and hose assembly; and
- Using materials or solutions not supplied by the Company (i.e. pH solutions, nutrients, rockwool alternatives, etc.).
TO THE EXTENT ALLOWED BY LAW, ALL WARRANTIES, EXPRESS OR IMPLIED, AND INCLUDING BUT NOT LIMITED TO ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED AND TO THE EXTENT LEGALLY REQUIRED, ARE LIMITED IN DURATION TO THE DURATION OF THIS WRITTEN WARRANTY.
THE COMPANY SHALL NOT BE LIABLE FOR DAMAGES FOR THE LOSS OF TIME, INCONVENIENCE, COMMERCIAL LOSS, INCIDENTAL OR CONSEQUENTIAL DAMAGES. PURCHASER ACKNOWLEDGES THAT ALTHOUGH THE COMPANY HAS USED COMMERCIALLY REASONABLE EFFORTS TO ENSURE THAT THE WATER IN THE COVERED PRODUCT REMAINS CONTAINED, THERE IS INHERENT RISK IN HYDROPONIC FARMING OF WATER LOSS. THE COMPANY SHALL NOT BE LIABLE FOR ANY PROPERTY DAMAGE CAUSED BY OR RELATED TO THE COVERED PRODUCT. NOTWITHSTANDING THE FOREGOING, THE COMPANY’S LIABILITY SHALL BE LIMITED TO THE PURCHASE PRICE OF THE COVERED PRODUCT.
Due to minor variations in the manufacturing process, minor differences in material or color may be present in the Covered Product or may develop over time due to exposure and use. These variations are normal and do not affect the performance of the product.