Warranties & Returns

Returns

Fork Farms offers a 14-day return policy on all Flex Farms. Returns must be initiated within 14 calendar days from the date the order was placed. To be eligible for a return, your Flex Farm must be unopened, unused and in the same condition that you received it. Your item must be in the original packaging. A receipt or proof of purchase is also required.

Warranty Information

Except as otherwise provided, Fork Farms, LLC (“the Company”) warrants that this Flex Farm (“the Covered Product”) shall be free from manufacturing defects or failures, not due to misuse or error in operation, for a period of one year from the date of purchase (“the Warranty Period”).

During the Warranty Period, the Company may, in its sole discretion, repair or replace any defective piece or component of the Covered Product, with parts of like kind and quality. This warranty applies only to original purchasers for value that acquire the Covered Product directly from the Company, its subsidiaries, or its authorized resellers.

ANY MISUSE OF OR MODIFICATION(S) MADE TO THE COVERED PRODUCT, WHETHER SUCH MODIFICATION(S) OCCUR(RED) DURING OR AFTER THE WARRANTY PERIOD, OR OTHERWISE FAILING TO OPERATE THE COVERED PRODUCT ACCORDING TO THE COMPANY’S PUBLISHED INSTRUCTIONS, SHALL IMMEDIATELY VOID ALL WARRANTIES, EXPRESS OR IMPLIED, AND RELEASE THE COMPANY FROM ANY AND ALL LIABILITY ARISING FROM OR RELATED TO THE SAME.

For purposes of this Limited Warranty, the following non-exhaustive list of activities constitute misuse or noncompliance with the Company’s published instructions and will void the warranty on the Covered Product:

  • Allowing water to fall below the top of the pump
  • Submerging or otherwise permitting water to come into direct contact with the light tower;
  • Misinstallation or modification of the top cap and hose assembly; and
  • Using materials or solutions not supplied by the Company (i.e. pH solutions, nutrients, rockwool alternatives, etc.).

TO THE EXTENT ALLOWED BY LAW, ALL WARRANTIES, EXPRESS OR IMPLIED, AND INCLUDING BUT NOT LIMITED TO ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED AND TO THE EXTENT LEGALLY REQUIRED, ARE LIMITED IN DURATION TO THE DURATION OF THIS WRITTEN WARRANTY.

THE COMPANY SHALL NOT BE LIABLE FOR DAMAGES FOR THE LOSS OF TIME, INCONVENIENCE, COMMERCIAL LOSS, INCIDENTAL OR CONSEQUENTIAL DAMAGES. PURCHASER ACKNOWLEDGES THAT ALTHOUGH THE COMPANY HAS USED COMMERCIALLY REASONABLE EFFORTS TO ENSURE THAT THE WATER IN THE COVERED PRODUCT REMAINS CONTAINED, THERE IS INHERENT RISK IN HYDROPONIC FARMING OF WATER LOSS. THE COMPANY SHALL NOT BE LIABLE FOR ANY PROPERTY DAMAGE CAUSED BY OR RELATED TO THE COVERED PRODUCT. NOTWITHSTANDING THE FOREGOING, THE COMPANY’S LIABILITY SHALL BE LIMITED TO THE PURCHASE PRICE OF THE COVERED PRODUCT.

Due to minor variations in the manufacturing process, minor differences in material or color may be present in the Covered Product or may develop over time due to exposure and use. These variations are normal and do not affect the performance of the product.

What Fork Farmers are saying

“As a former science teacher and current curriculum resource for our district, I want to compliment Fork Farms on the high quality of the Flex Farm. The ease of use of the components and well-thought-out design make it very usable in the classroom. Having the curriculum materials available allows teachers to incorporate this wonderful resource into their teaching as part of the core instruction and not just a stand-alone project.”

Dr. Georgia Kraus, District Curriculum Coordinator

“This was such an authentic project-based learning experience for the kids. For them to be able to grow produce and brainstorm what we could do with that produce to make a difference in our world was really powerful.”

Rachel Sebastian,  Innovation Teacher

“I love the idea of students being able to garden year-round and not be limited by the winter weather. As an educator, I knew students would see the Flex Farm and they would be automatically drawn to it. Having this system allows them to see their progress throughout a growing cycle. It’s amazing how chemistry is involved, checking the pH level and nutrient level on a daily basis. When kids notice something is going wrong or if there is an issue, I let them figure it out. It’s really fun to watch them see success and use their problem-solving skills.”

Emily Bennett, High School Teacher

“Our school is heavy into service-learning. We had the kids brainstorm about what they believed was an issue the community faces. They suggested hunger. We engaged with a local pantry and the kids grew fresh lettuce to be donated. It was an amazing opportunity because it encouraged students to think about how they could improve their community and gave them the ability to take action themselves.”

Cassandra Graff, Teacher

“We are very pleased with our Flex Farm and appreciate the support you have provided. We have nibbled on a few leaves and are looking forward to salads, herbs and greens with every meal. Friends and family are anxiously awaiting the first harvest! Our hope is to fulfill family and friend needs and reach out to local food pantries and homeless shelters.”

Katie and Mark, Home Users – Green Bay, WI

“The Flex Farm is revolutionary for education because it allows students and teachers to use it as a flexible, hands-on and interdisciplinary tool for teaching that goes beyond traditional ‘sit and get’ teaching methods.”

Wendell Willis, Former Chief Operations Officer

“The Fork Farm system is innovative because it simplifies the hydroponic approach, minimizes the footprint necessary, and has an integrated lighting system. Support for running the system is great, and the staff are always willing to answer questions and stop by to help. Now, we are able to teach everything from the nitrogen cycle to the life cycle of plants to the benefits of healthy eating with one system. Students are engaged with the system at every stage of the process, from seeding to harvesting, to packaging and selling. This is a great addition to any classroom and school.”

Jason Stellmacher, High School Science Teacher